Last Updated / Effective Date: August 3, 2025

These Terms and Conditions ("Terms") govern the relationship between the service provider, identified in Section 1, and any person ("User," "Client," "Student") who uses the website https://learnwithmaria.com ("Site") and the services provided through it. Use of the Site constitutes acceptance of these Terms.

• 1. Information about the Provider (Operator)
  • Name: Maria Alfonsina Sorrentino
  • Status: Natural person providing educational services
  • Correspondence Address: 58 Nikola Vaptsarov St, Plovdiv, Bulgaria
  • Contact: Email: info@learnwithmaria.com, Phone: +359 895 318463
  • Supervisory Authorities:
      (a) Commission for Personal Data Protection (www.cpdp.bg)
      (b) Commission for Consumer Protection (www.kzp.bg)
• 2. Definitions
  • Operator – Maria Alfonsina Sorrentino, as identified in Section 1.
  • User – Any person who visits or uses the functionalities of the Site.
  • Client – A User who has paid for or entered into an agreement to use the Services.
  • Services – Online language lessons, consultations, educational materials, and other educational products provided by the Operator.
  • Distance Contract – A contract concluded between the Operator and a Client without the simultaneous physical presence of the parties.
• 3. Nature and Scope of Services
  The Site provides paid online language training. The Services are for educational purposes and do not constitute state-accredited courses. The Operator does not guarantee the achievement of specific results or language proficiency levels unless explicitly agreed upon in writing.
• 4. Conclusion of a Contract
  The contract for the provision of Services is considered concluded from the moment the Client receives a confirmation from the Operator on a durable medium (e.g., via email) following an inquiry and an agreement on the type, price, and schedule of the Services.
• 5. Prices and Payment Terms
  All matters related to price, currency, schedule, and payment method are agreed upon individually. Unless otherwise agreed, payments are made in advance before the provision of the Service. The Operator issues a payment document upon request.
• 6. Rights and Obligations of the Parties
  6.1. Obligations of the Operator:
  • To provide the Service with due quality and in accordance with the individual agreement.
  • To provide the Client with access to the necessary educational materials related to the Service.
  • To protect the Client's personal data in accordance with the Privacy Policy.
  
  6.2. Obligations of the Client/Student:
  • To pay the price of the Service within the agreed terms and manner.
  • To provide the necessary technical equipment and internet connectivity to participate in the online lessons.
  • To respect the Operator's copyright on the provided materials.
  • To refrain from any actions that would disrupt the normal course of the lessons or damage the Operator's reputation.
• 7. Intellectual Property
  All content on the Site, including all educational materials, texts, images, and videos, is subject to copyright and belongs to the Operator. Any copying, reproduction, recording, distribution, or public display of these materials without explicit written permission is prohibited.
• 8. Scheduling, Cancellations, and Delays
  • Cancellation by Client: A lesson can be canceled free of charge with at least 24 hours' notice sent to the Operator. If this notice period is not met or in case of a no-show, the lesson is considered to have taken place, and the fee is non-refundable.
  • Cancellation by Operator: If a lesson is canceled by the Operator, the Client is offered a choice between rescheduling or receiving a full refund for that lesson.
  • Delays: If a Student is late, the lesson will end at the originally scheduled time, and the missed time will not be compensated.
• 9. Consumer's Right of Withdrawal
  • The Client, as a consumer under the Bulgarian Consumer Protection Act, has the right to withdraw from the distance contract without giving any reason within 14 days from the date of its conclusion.
  • To exercise the right of withdrawal, the Client must inform the Operator of their decision with an unequivocal statement (e.g., by email) before the withdrawal period has expired.
  • Loss of Right of Withdrawal: By accepting these Terms, the Client gives their express prior consent for the performance of the Service to begin before the withdrawal period expires. The Client acknowledges that they will lose their right of withdrawal once the service has been fully performed. If the Client exercises their right of withdrawal after performance has begun, they shall pay a proportional amount for the services provided until the moment of withdrawal.
• 10. Services for Minors
  Persons under the age of 14 may use the Services only with the express consent and under the supervision of a parent or guardian, who enters into the contract on their behalf and is responsible for fulfilling the obligations thereunder.
• 11. Confidentiality
  The parties agree to treat as confidential any information shared during the provision of the Services that is not publicly available, including personal data and the content of the learning sessions.
• 12. Limitation of Liability
  The Services are provided "as is." The Operator shall not be liable for any indirect or consequential damages, lost profits, or losses arising from the use or inability to use the Services, as well as for technical problems on the Client's side.
• 13. Termination of Contract
  The contract is terminated: (a) by mutual agreement; (b) upon full performance of the Service; (c) unilaterally by the Operator in case of a systematic breach of obligations by the Client (e.g., non-payment, copyright infringement) without notice and without any refund of paid amounts.
• 14. Force Majeure
  The Operator is not liable for the inability to provide services due to circumstances beyond their reasonable control (force majeure), such as natural disasters, pandemics, technical failures of third-party providers, legislative changes, etc.
• 15. Changes to the Terms
  The Operator reserves the right to change these Terms. The changes become effective upon their publication on the Site. For existing contracts, the Terms valid at the time of their conclusion shall apply.
• 16. Governing Law and Dispute Resolution
  All matters not settled by these Terms shall be governed by the current legislation of the Republic of Bulgaria. In the event of a dispute, the parties shall make efforts to resolve it amicably. If no agreement is reached, the dispute shall be referred to the competent Bulgarian court. For EU consumers, the Online Dispute Resolution (ODR) platform is also available: https://ec.europa.eu/consumers/odr
• 17. Miscellaneous
  • In the event that any of the clauses of these Terms are declared invalid, this shall not affect the validity of the remaining clauses.
  • The Privacy Policy and Cookie Policy are an integral part of these Terms.
• 18. Contact
  For questions related to these Terms, please contact me at: info@learnwithmaria.com.